Privacy Policy

How Poolmaster Canada collects, uses and protects your personal information.

Last updated: November 8, 2026

Poolmaster Canada Inc. (“Poolmaster”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit poolmaster.ca, shop online, create an account, request a quote, contact us or sign up for our emails. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Who is responsible

Poolmaster is responsible for the personal information under our control. Questions or requests can be sent to our Privacy Officer:

Privacy Officer, Poolmaster Canada Inc.
1875 Leslie St., Unit 8, Toronto, ON M3B 2M5
Phone: 416-449-1450
Email: service@poolmaster.ca

2. Information we collect

Information you give us:

Account and orders: your name, email address, phone number, password, billing and shipping addresses, and details of the products you buy.
Quotes, service requests and messages: your contact details, property address, information about your pool or hot tub, any photos you upload and the details of your request.
Email sign-up: your first name and email address, and a record of your consent.

Information collected automatically: when you use the website, we and our service providers may collect technical information such as your IP address, browser and device type, pages visited and the date and time of your visit. This is collected through cookies and similar technologies (see section 8).

Information from others: our payment provider tells us whether a payment was successful. We do not receive or store your full card number.

3. How we use your information

To process, deliver and support your orders, including payments, shipping, pickup, returns and warranty claims.
To create and manage your account.
To respond to your questions, quote requests and service bookings.
To send transactional messages about your orders, account or appointments.
To send newsletters and promotional emails if you have consented.
To operate, secure and improve our website, and to prevent fraud.
To meet our legal, tax and accounting obligations.

We only collect the information we need for these purposes.

4. Consent

We ask for your consent to collect, use and disclose your personal information, except where the law allows otherwise. Depending on the situation, consent may be express (for example, ticking a box to receive our emails) or implied (for example, giving us your address so we can deliver an order). You can withdraw your consent at any time, subject to legal or contractual restrictions. If you do, we may not be able to provide some products or services.

5. Email marketing

We only send newsletters and promotional emails to people who have given us consent or where CASL otherwise permits it. Every marketing email includes an unsubscribe link, and you can also unsubscribe by contacting us. We will still send transactional emails about your orders or account.

6. Sharing your information

We do not sell your personal information. We share it only as needed with:

Service providers who help us run our business, such as website hosting, online store and form software, payment processing, shipping and delivery carriers, and email marketing services. They may use your information only to provide services to us and must protect it.
Manufacturers, where needed to process a warranty claim you have asked us to handle.
Authorities, where required or permitted by law.
A buyer or successor, if all or part of our business is sold or reorganized, subject to this Privacy Policy.

7. Storage outside Canada

Some of our service providers may store or process personal information outside Canada, including in the United States. When that happens, your information is subject to the laws of that country and may be accessible to its authorities. We use contracts and other measures to protect your information while it is handled by service providers.

8. Cookies and similar technologies

Cookies are small files stored on your device. We use:

Essential cookies that keep your cart, sign-in and checkout working.
Preference cookies that remember choices such as your cookie settings.
Analytics and embedded content cookies, only where you allow them. Some pages include content from other services, such as Google Maps, which may set their own cookies.

When you first visit, our cookie banner lets you choose which non-essential cookies to allow. You can change your choice at any time, and you can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website, such as the cart, from working.

9. How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, or as required by law. For example, we keep order and invoice records for the period required for tax purposes. When information is no longer needed, we securely delete or anonymize it.

10. How we protect your information

We use reasonable physical, organizational and technical safeguards to protect personal information, including encrypted connections (HTTPS), restricted access to staff who need the information, and secure third-party payment processing. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Privacy Commissioner of Canada of a breach where the law requires.

11. Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask questions about how we handle it. You can update most account details yourself in My Account. To make a request, contact our Privacy Officer. We may need to confirm your identity, and we will respond within the time required by law.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

12. Children

Our website and online store are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. If we make significant changes, we will post a notice on the website.

14. Contact us

For privacy questions or requests, contact our Privacy Officer at service@poolmaster.ca, call 416-449-1450, or write to us at 1875 Leslie St., Unit 8, Toronto, ON M3B 2M5.