- 1875 Leslie St., Unit 8, Toronto (North York)
- Store: Mon–Fri 10–5 · Sat 10–4 · Sun closed
The terms that apply when you use poolmaster.ca and shop with Poolmaster Canada online.
Last updated: November 8, 2026
These Terms and Conditions (“Terms”) apply to your use of poolmaster.ca and to any purchase you make through our online store. The website and store are operated by Poolmaster Canada Inc. (“Poolmaster”, “we”, “us” or “our”). By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
Poolmaster Canada Inc.
1875 Leslie St., Unit 8, Toronto, ON M3B 2M5
Phone: 416-449-1450
Email: service@poolmaster.ca (general and service) · sales@poolmaster.ca (retail and online orders)
You may use this website for personal, lawful purposes. You agree not to misuse the website, interfere with its security or operation, attempt to access accounts or data that are not yours, or use automated tools to copy its content. We may suspend or restrict access to the website at any time, for example for maintenance or security.
You can shop as a guest or create an account. If you create an account, you must give accurate information and keep it up to date, keep your password confidential, and tell us promptly if you believe your account has been used without your permission. You are responsible for activity on your account. You must be at least the age of majority in your province or territory to create an account or place an order. We may close accounts that are used fraudulently or in breach of these Terms.
We try to describe and photograph our products accurately. Colours and finishes may look different on your screen, and product specifications are provided by the manufacturer and may change without notice. All products are subject to availability. If an item you ordered is no longer available, we will contact you and offer a substitute or a full refund for that item.
All prices are in Canadian dollars. Applicable taxes (HST, GST and/or PST) and any shipping or delivery charges are shown at checkout before you pay. We may change prices at any time, but changes will not affect an order we have already accepted. If a product is listed at an incorrect price because of an error, we will tell you before your order is processed and you may confirm the order at the correct price or cancel it for a full refund.
Your order is an offer to buy the products in your cart. We will send you an email acknowledging your order. A contract is formed when we accept your order and confirm it by email or ship the products. We may decline or cancel an order, for example if a product is unavailable, if there is a pricing or description error, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.
Before you complete your order, checkout shows a description of the products, the total price including taxes and delivery charges, the delivery or pickup arrangements and our cancellation and refund terms. We will send you a copy of your order details by email after purchase, as required by Ontario’s Consumer Protection Act, 2002.
Payment is taken at checkout using the payment methods shown there. Payments are processed by our third-party payment provider. We do not store your full card number on our website. By placing an order, you confirm that you are authorized to use the payment method you provide.
Available shipping, delivery and pickup options, their costs and estimated timelines are shown at checkout. Delivery dates are estimates and may be affected by carriers, weather or supplier delays. Some items, such as large equipment, hot tubs and certain pool chemicals, may have delivery restrictions or may be available for store pickup only. Please check your order when it arrives and tell us within a reasonable time if anything is missing or damaged.
You may cancel an order before it has shipped or been picked up by contacting us at 416-449-1450 or sales@poolmaster.ca.
The return and exchange terms that apply to a product are shown on the product page or at checkout. For safety and hygiene reasons, or because they are made to measure, some products may not be returnable once opened, used, installed or ordered. Examples can include opened pool and hot tub chemicals, custom-measured liners and safety covers, special-order items and electrical components that have been installed. If you have a question about returning a product, please contact us before sending anything back.
Approved refunds are issued to the original payment method. Nothing in these Terms limits your rights under the Consumer Protection Act, 2002 (Ontario) or other consumer protection laws that apply to you, including any right to cancel an internet agreement and receive a refund.
Many products are covered by a manufacturer’s warranty. The warranty terms are set by the manufacturer and are provided with the product or on request. We can help you make a warranty claim. Except for the warranties and conditions that cannot be excluded under applicable law, products are sold without any other warranty from Poolmaster.
Always read and follow the manufacturer’s label, safety data sheet and dosing instructions. Store chemicals as directed, never mix products unless the label tells you to, and keep them away from children and pets. Some chemicals are regulated as dangerous goods and may only be shipped by certain methods or picked up in store.
Pool services such as openings, closings, weekly maintenance, repairs, installations and inspections are quoted and booked separately. The quote or service agreement for that work, rather than these online store Terms, sets out its price, scope and conditions.
The content of this website, including text, photos, graphics, logos and layout, belongs to Poolmaster or its licensors and is protected by copyright and trademark law. You may view and print pages for personal use, but you may not copy, reproduce or reuse our content for commercial purposes without our written permission. Product names and brands belong to their respective owners.
Our website may link to websites run by others, such as manufacturers and map services. We are not responsible for their content or privacy practices.
To the extent permitted by law, Poolmaster is not liable for indirect, incidental or consequential losses arising from your use of the website or from products purchased through it, and our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your rights as a consumer.
We will send you transactional emails about your account and orders. We will only send you newsletters or promotional emails if you have given us consent, as required by Canada’s Anti-Spam Legislation. You can unsubscribe at any time using the link in any marketing email or by contacting us.
Our Privacy Policy explains how we collect, use and protect your personal information.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If you are a consumer living in another province or territory, you also keep any rights you have under the consumer protection laws of that province or territory.
We may update these Terms from time to time. The version that applies to an order is the one posted on this page when you place that order. The date at the top of this page shows when the Terms were last updated.
If you have a question about these Terms or an order, call 416-449-1450, email sales@poolmaster.ca, or visit us at 1875 Leslie St., Unit 8, Toronto, ON M3B 2M5.
See also our Privacy Policy.
